Grievance redressal cell facilitates the resolution of grievances in a fair and impartial manner maintaining necessary confidentiality. The objective of GRC is to develop a responsive and accountable attitude among all the stakeholders in order to maintain a harmonious educational atmosphere in the institute.

GRC is constituted for the redressal of the problems reported by the students for the following objectives

• Upholding the dignity of the college and promoting cordial student- student and student-teacher relationship.
• Encourage the students to express their grievances freely without any fear of victimization.
• Advising students to respect the right and dignity of one another.
• Advising students to refrain from inciting students against other students and teachers.
• Advising all staff to be affectionate to students and not to behave in a vindictive manner.

The cases will be attended promptly on receipt of written grievance from the students. The GRC will review the case. The cell will give report to the authority and seek direction and guidance from higher authorities.

• Any student or parent who want to lodge a complaint can send it as a written complaint or mail it to the GRC portal.
• GRC shall coordinate, monitor and ensure within the stipulated time depending on the seriousness of the grievance, the GRC will follow it up till final disposal by the way of reminders. GRC will make a thorough review of redressal process. In case, the committee feels satisfied with the resolution provided by the individual then it will intimate the same to the grievant. Once the grievant indicates acceptance of the resolution then the matter is deemed closed. If the GRC is not satisfied with the resolution provided by the individual or upon the grievant written request, the Committee shall fix a date of hearing and intimate the same to the respective individual as well as the grievant via email. If at the conclusion of the hearing the committee feels that additional information, testimony is necessary to make a decision it may request the parties to submit additional information.
• If a resolution is not achieved through hearing, it may take necessary steps to conduct fair and impartial investigation of the facts giving rise to the grievance. GRC will have the right to interview witness if it is determined necessary for the investigation including those recommended by a party to the grievance.
• After hearing or investigation, the GRC shall use its best efforts to work out a resolution of the issues involved with the parties named in the grievance application, pass an order indicating the reason for the order.
• Upon completion of proceedings the GRC shall communicate the final decision to both the parties via Email which shall be binding on both the parties.
• The complaint shall be considered as disposed off or closed when -
  1. The grievant has indicated the acceptance of the resolution.
  2. The grievant has not responded within 4 weeks from the date of the receipt of the resolution.
• The proceeding concerning each grievance will be recorded in a systematic manner and shall be treated as confidential and can be viewed only by members of GRC for the purpose of investigation.

UGC Regulation on Curbing the Menace of Ragging in Higher Educational Institutions 2009 No: F.1-16/2007 (CPP-II) dated 13 April 2009

• Ragging in all its forms is prohibited in the College Campus, including the departments, all its premises (academic, residential, sports, canteen, restrooms etc.), within the campus or outside it and all means of transportation whether public or private. The provisions of the Act of the Central Government and the State Governments if enacted will consider ragging as a cognizable offence under the law on a par with rape and other atrocities against women and ill-treatment of persons belonging to SC/ ST.